The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.
Some of the Topics Reviewed
- How Conflict Escalates
- Dealing with Misunderstandings
- The Intention Check Tool
- Strategies for Dealing with Disagreements
- The Interest Check: Moving from Positions to Interest
- Conflict Resolution Style Preferences
- The Style Check Tool
- Key Skills for Conflict Resolution
- Trigger Phrases to Avoid
- Strategies for Staying Calm in Conflict
- The Four-Part Conflict Resolution Process
This is an introductory-intermediate level workshop.
Sandman Hotel Edmonton West
17635 Stony Plain Rd
Edmonton AB T5S 1E3
Date & Time:
December 17, 2019 9:00 a.m.-4:00 p.m.
For more information and to register, go here.
**AECEA Professional and Student Members are eligible for a 15% discount on all CTRI and ACHIEVE Centre public workshops, please contact the AECEA office if you have not received the discount code**