For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.
Holiday Inn Conference Centre
4485 Gateway Blvd
Edmonton, AB T6H 5C3
Date & Time
March 19, 2019 9:00 a.m. - 4:00 p.m.
To find out more and to register, go here.