For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.
Some of the Topics Reviewed
The Physical Violence Spectrum
Rating Your Workplace Risk Levels
Anger Cycle and Escalation
Anger Styles Assessment Questionnaire
Warning Signs of Potential for Violence
The Aggression Defusing Process
Approaching, Containment, and Problem-Solving Strategies
When and How to Disengage
Special Considerations for Unique Situations
Addressing Enablers of Violence
This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence.
Holiday Inn Conference Centre
4485 Gateway Blvd
Edmonton AB T6H 5C3
Date & Time:
November 19, 2019 9:00 a.m.-4:00 p.m.
For more information and to register, go here.
**AECEA Professional and Student Members are eligible for a 15% discount on all CTRI and ACHIEVE Centre public workshops, please contact the AECEA office if you have not received the discount code**