We all encounter people we find difficult, and typically conversations with them leave us feeling frustrated, stressed, angry, or tired. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be explored, with an emphasis on understanding and adapting one’s approach to create different results. Participants will learn how to create the right conditions for a conversation with a person they find difficult. They will also be provided with a variety of practical strategies for engaging with people they find difficult.
Holiday Inn Conference Centre
4485 Gateway Blvd
Edmonton, AB T6H 5C3
Date & Time
March 14, 2019 9:00 a.m. - 4:00 p.m.
To find out more and to register, go here.