Utility Payment Deferral

You are eligible if you are experiencing financial hardship and cannot make your regular payments as a result of the COVID-19 pandemic. For example, you:

  • have been diagnosed with COVID-19
  • have been directed by health authorities to self-isolate
  • have lost your job
  • are taking care of a family member

Albertans who are able to pay their utilities are strongly encouraged to do so to allow greater support for those in need.

Albertans in arrears or behind in payments before the deferral program launched on March 18 are also eligible for a deferral.

How to defer utility payments

To arrange for a deferral and repayment plan, contact your natural gas or electricity provider directly.

You can sign up for the deferral at any time; however, the deferral ends on June 18, 2020. Starting June 19, the agreed upon repayment plan will be implemented.

In situations where rent and utilities are combined, contact your landlord directly to discuss the circumstances.

For further information, go here.